Ooho Shipping Policy

1. Shipping Destinations

Ooho currently ships to various locations worldwide. However, shipping availability may vary depending on your location. Please check our website or contact customer support to confirm whether we ship to your country or region.

2. Processing Time

• Orders are processed within 1-3 business days after payment confirmation.

• Processing times may be extended during peak shopping seasons, holidays, or due to unforeseen circumstances.

• You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Methods & Delivery Time

We offer multiple shipping options, including standard and expedited shipping. Delivery times vary depending on your location and selected shipping method:

• Standard Shipping: Estimated delivery within 7-15 business days.

• Expedited Shipping: Estimated delivery within 3-7 business days.

• Same-Day/Next-Day Delivery (Available in select locations).

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or carrier issues.

4. Shipping Costs

• Shipping costs are calculated at checkout based on your location, order weight, and shipping method.

• We may offer free shipping on orders exceeding a certain amount. Check our promotions for details.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.

• You can track your order status using the tracking link provided.

6. Customs, Duties, and Taxes

• International orders may be subject to import duties, taxes, and customs clearance fees, which are determined by your country’s customs regulations.

• These fees are not included in our prices and must be paid by the recipient upon arrival.

• Ooho is not responsible for any delays caused by customs processing.

7. Lost or Delayed Shipments

• If your order is delayed or lost in transit, please contact our customer support for assistance.

• In case of lost shipments due to courier issues, we will work with the carrier to resolve the problem.

8. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.

• Ooho is not responsible for failed deliveries due to incorrect or incomplete addresses.

• If your package is returned due to incorrect address details, you may be responsible for additional shipping fees.

9. Order Cancellations & Changes

• Orders can be modified or canceled within 24 hours of purchase.

• Once an order has been processed, we cannot make any changes or cancellations.

10. Contact Us

For any shipping-related inquiries, please contact our customer support at support@ooho.shop.